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Privacy Policy

A legal disclaimer

Effective Date: 1 January 2010

Website: www.moveonyx.com
Company: Moveonyx Logistics L.L.C

Moveonyx Logistics L.L.C (“Moveonyx”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through www.moveonyx.com (the “Website”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our Website, submit inquiries, request quotations, or otherwise interact with us online.


By using our Website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

When you contact us, submit a quote request, or fill in a form on our Website, we may collect:

  • Full name

  • Company name

  • Email address

  • Phone number / WhatsApp number

  • Country / location

  • Shipment or logistics requirements

  • Any message, inquiry, or business information you voluntarily provide

1.2 Information Collected Automatically

When you browse our Website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Referring website or source

  • Pages visited and time spent on the Website

  • Date and time of access

  • Clickstream and browsing behavior

  • Cookies and similar technologies

1.3 Information from Third Parties

We may receive limited information from:

  • Website analytics providers

  • CRM or lead management systems

  • Advertising or social media platforms

  • Service providers or logistics partners, where relevant to your request


2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Respond to inquiries and quote requests

  • Provide freight forwarding, transportation, customs coordination, warehousing, and related logistics services

  • Communicate with you regarding your request or our services

  • Improve our Website performance, usability, and customer experience

  • Manage customer relationships and internal records

  • Analyze website traffic and marketing performance

  • Prevent fraud, abuse, or unauthorized activity

  • Comply with legal, regulatory, and contractual obligations


3. Cookies and Tracking Technologies

Our Website may use cookies, pixels, and similar technologies to:

  • Ensure the Website functions properly

  • Remember user preferences

  • Analyze website traffic and visitor behavior

  • Improve content, performance, and user experience

  • Support marketing or remarketing activities, where applicable

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of the Website.

If required by applicable law, we may display a cookie notice or consent banner for non-essential cookies.


4. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary for legitimate business or legal reasons, including with:

  • Our employees, affiliates, and authorized representatives

  • Logistics partners, freight agents, carriers, warehouse operators, customs brokers, or service partners involved in fulfilling your request

  • Website hosting providers, IT support providers, analytics providers, CRM providers, and other trusted vendors

  • Professional advisers, including auditors, legal advisers, and consultants

  • Government authorities, regulators, or law enforcement where required by law

  • Parties involved in a merger, acquisition, restructuring, or sale of business assets

We only share information to the extent reasonably necessary for the relevant purpose.


5. International Data Transfers

As a logistics company serving regional and international markets, your information may be processed, stored, or accessed in countries outside your country of residence.

Where required, we take reasonable steps to ensure such transfers are protected and handled in accordance with applicable data protection laws.


6. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to your inquiry or provide requested services

  • Maintain business, operational, and customer records

  • Meet legal, regulatory, tax, or contractual obligations

  • Resolve disputes and protect our legal rights

When personal information is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable law and our internal practices.


7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from:

  • Unauthorized access

  • Loss or misuse

  • Alteration

  • Disclosure

  • Destruction

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.


8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request data portability, where applicable

  • Lodge a complaint with a relevant authority

To exercise any of these rights, please contact us using the contact details below. We may request identity verification before processing your request.


9. Third-Party Links

Our Website may contain links to third-party websites, partner portals, shipment tracking platforms, or external services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Website and services are intended for business and professional use and are not directed to children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.


11. Marketing Communications

If you contact us or provide your details, we may send you:

  • Responses to your inquiries

  • Service-related or operational communications

  • Occasional business updates or marketing communications, where permitted by law

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided in our emails.

Please note that essential service-related communications may still be sent where necessary.


12. Compliance with Applicable Law

Moveonyx aims to process personal information in accordance with applicable privacy and data protection laws, including, where relevant:

  • United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

  • Applicable UAE commercial, e-commerce, and digital communication requirements

  • Other relevant international legal obligations where cross-border operations apply


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Legal or regulatory requirements

  • Our services or business operations

  • Our data handling practices

Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically.


14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Moveonyx Logistics L.L.C
Website: www.moveonyx.com
Email: policy@moveonyx.com
Phone: +971 4 552 8506

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